Job Description

1. Providing general administrative support for all aspects of the programme(s) including registration, exam boards, online learning and the day-to-day running of teaching and learning
activities;
2. Acting as a key contact point and providing clear advice, guidance and information to students, potential students, colleagues, and external stakeholders. Liaising with other IOE departments and external groups;
3. Developing, maintaining and reviewing effective manual and computer-based information and filing systems. This includes developing Moodle sites to manage modules and exam based activity.
4. Drafting high-quality correspondence and e-communication and assisting with the preparation of management information and reports, setting up spreadsheets and presentation materials for internal colleagues and external bodies;
5. Providing administrative support regarding assessment, feedback, managing preparation for progression and awards for the Summer Exam Boards.
6. Contributing to the continuous monitoring of programme standards and administration and provide support for accreditation and quality assurance processes;
7. Assisting with induction, support and mentoring arrangements for new staff and the ongoing line management and/or supervision of staff as required;
8. Taking a lead on specific activities and initiatives from time to time, to develop and improve processes and procedures;
9. Basic programme related financial administration i.e. raising purchase orders or organizing related invoice approval;
10. Providing support for other programme on occasion, including providing cover for colleagues and undertake other duties commensurate with the level of this role as may reasonably be requested

Required Knowledge, Skills, and Abilities