Job Description

In terms of account management, you’ll be:

• Managing a large customer base.  You’ll need to be able to develop and maintain relationships with existing customers and ensure that you understand their needs.
• Identifying opportunities to upsell key products into the existing customer base.  You’ll manage the process from start to finish.
• Identifying new areas of growth within the existing customer base.
• Liaising effectively with the Marketing team regarding marketing campaigns.

In addition to this, there’s all of the sales administration to undertake so you’re going to be busy!  You’ll be:

• Processing orders.
• Tracking orders from production through to completion, liaising with relevant parties to ensure jobs are completed to the deadline date.
• Helping to effectively resolve any client or supplier issues.
• Creating quotes on exact repeat orders.
• Updating a variety of sales-related spreadsheets.

What we’re looking for:

It’s essential that you already have:

• Sales administration experience gained within a busy environment.  You know you enjoy this sort of work and want it to be a feature of your next role.
• Sales experience – upselling to existing customers (ideally) or selling to new clients.
• Account management
• Experience of dealing with customers / suppliers via phone.

You need to be able to demonstrate:

• A confident and self-motivated individual, you’re able to work autonomously within a small team.

Required Knowledge, Skills, and Abilities

Superb administration ability – efficiency, attention to detail and accuracy. Excellent prioritisation, time management and organisation skills. Effective verbal and written communication ability. Numeracy. Good working knowledge of Excel, Word and e-mail. a flexible, proactive and logical approach to work.