Job Description

You’ll be responsible for coordinating with our technical consultants, sales teams, demonstrations/showroom staff, warehousing and engineering teams to ensure that incoming and outgoing evaluations processes are properly managed and controlled. This will include the management of the administration of equipment logistics (from gear being sent to CVP for evaluations to storage, allocating and testing/evaluating with engineers to receiving estimates, making sure that our processes are adhered to, our systems are kept up to date and that our customers are fully informed throughout.

You will have responsibility for (this isn’t necessarily exhaustive);

• Management of the Evaluation Administration
• Booking in Evaluation request
• Arranging collections from Customers
• Booking in items for evaluations
• Coordinating with and scheduling engineers to conduct evaluations/tests
• Creating POs and sales orders
• Processing Purchase Order to customers
• Booking in Evaluated USED Stock
• Providing Reports to Sales Managers and Directors
• Ordering Spares and Accessories when required
• Providing information to Web team and Sales channels when Stock is ready

Required Knowledge, Skills, and Abilities

A strong background in customer service administration (ideally but not necessarily in AV or broadcast industry) with a minimum of 2 years’ experience in a customer service focused administration role. The ability to use IT systems/stock management systems for stock control and tracking. Ability to liaise with colleagues, customers and suppliers. Ability to and aptitude for completing tasks against tight deadlines and customer commitments. Ability to multi-task. Excellent organization skills. Hands-on, can-do approach. Meticulous attention to detail. Able to work on own initiative and as part of a team. Flexible. A clear communicator. Confident of working with customers. Ability to multi task and good time management skills.