Job Description

The specific accountabilities of this flexible role may alter from time to time in order to meet the needs of the company, but accountabilities will include (or be equivalent in nature to) those listed below:

• Working alongside Account Managers to look after a portfolio of customers on behalf of some of the biggest names in the industry
• Working with Account Mangers covering administrative duties such as processing hire contacts/sales contracts and purchase order
• Helping to facilitate sales enquiries predominantly by answering the phone and responding to emails
• Making outbound calls to customers and suppliers
• Evaluating customer needs
• Liaising with, and serving as the point of contact for customers on contractual matters
• Helping to plan the advance co-ordination and scheduling of resources to assist in the performance of the contract administration process
• Liaising with the Operations team to ensure that jobs are carried out and completed accurately
• Ordering materials and raising the associated purchase orders to ensure each job is invoiced accordingly
• Dealing with suppliers, clients and subcontractors queries and resolving disputes in a timely manner
• Working with our sales electronic system
• Documenting significant events
• Maintaining appropriate records

Required Knowledge, Skills, and Abilities

Level of Knowledge & Experience Sales experience Relevant experience gained in any commercial area involving contact with customers Experience of computerised systems essential MS Office experience is essential Strong understanding of the working of an office Experience of the construction industry an advantage but not essential Skills • Excellent communication skills • The ability to develop in-depth knowledge of our products and markets • Ability to analyse situations and make decisions accordingly • Ability to gain trust and respect of team members and customers in order to develop relationships • The ability to work well on your own and as part of a team • Good organisational, planning and time management skills • The ability to pay attention to detail • Good numerical skills • Excellent IT skills Competencies • Enthusiasm for the role • Aware of personal strength and development needs • Be able to multitask and handle several client accounts • Flexible, self-motivated and confident • Have initiative and focus • Determined with the drive to work towards targets • A good business sense and a professional manner.