Job Description

As a Call Centre Adviser, you will provide an efficient and effective service to customers focusing on first time resolutions, supporting internal and external customers. You will also play a key role in highlighting areas of business improvement.

Working in a front-line capacity, you will:

- Communicate via telephone and email and deal courteously and effectively with enquiries or requests from customers and clients
- Process customer/client information in accordance with processes and procedures
- Ensure that you comply with the industry regulations in line with business requirements
- Keep up to date with all organisational changes in order to provide up-to-date information
- Undertake admin tasks such as emails and management of the post from time to time

Required Knowledge, Skills, and Abilities

- Experience taking a high volume of calls or call centre experience - An excellent telephone manner - Good verbal communication skills - The ability to work well in a fast-paced environment