Job Description

As a successful Client Services Coordinator, you will have excellent administration, customer service skills and will be competent in all Microsoft Office packages and ideally, virtual training platforms Zoom / MS teams 

Over the last 25 years, Bond Solon have designed and delivered a range of award-winning training courses and qualifications targeted specifically at non-lawyers who are involved in the legal system in the UK and worldwide.

Main Purpose of Role
As the Client Services Coordinator, your key responsibilities will include:
- To assist in the administration of the Company's training events
- To maintain the quality of Bond Solon's service to clients
- To develop and maintain professional working relationships with clients, trainers and internal teams
- Liaising with clients to determine details of inhouse training
- Liaising with trainers to ensure they have the correct documentation and venue (or virtual platform) details
- Liaising with internal venue teams to finalise delegate numbers, room requirements etc.
- Trouble shooting virtual platform issues
- Liaising with accreditation bodies overseeing the company’s qualifications
- Ordering course materials and confirm delivery by deadline date
- Dealing with queries from clients and internal teams
- Dealing with feedback forms/Feedback form links
- Provide cover for other staff members when necessary

Required Knowledge, Skills, and Abilities

- Experience in the same or similar role - Experience in an administrative position - Excellent communication and customer service skills - High level of accuracy and attention to detail - High level of computer literacy - Experience using virtual platforms, Zoom / MS Teams / Skype / Webex - Experience working in a training organisation / Learning & Development environment. - Salesforce experience - desirable