£ 949
Administrator
Contract
Job Description
· Initial point of contact for customers when they ring
· Answer incoming calls within the time specified by the agreed service levels.
· Ascertain the relevant information and call details to ensure right communication. .
· Monitor the status of open calls and to progress these calls to ensure that the contracted service levels are met.
· Escalate issues to the Line Manager
Required Knowledge, Skills, and Abilities
You MUST have customer service or administration experience to apply for this post. You MUST have a clear criminal and financial record to join this organisation.Reference no: 6774