Communicate by telephone and email with clients supporting their requirements.
Review case files and draft legally compliant documents on the client's behalf including but not limited to; letters to disciplinary hearings, grievances, appeals, investigations and consultations.
Manage consultant's diaries, making appointments and maintaining a flexible approach to last minute changes.
Work positively with consultants to effectively manage their time and client expectations.
Create and maintain files, system logs and other administrative tasks.
Work towards the team objective of obtaining repeat business.
Required Knowledge, Skills, and Abilities
Customer service experience.
Excellent written and oral communication skills, empathy to clients and outstanding attention to detail.
Commercially minded
You will be educated to degree level in HR, Law or related business discipline or have some experience in employment law or an employee relations-focussed HR role.