Job Description

Hours: Full time 37

The posts will require staff to work an average of 37 hrs per week in a range of patterns between the hours of 8am and 8pm on any day between Monday and Friday, in some patterns will require 9am to 5pm on one Saturday in four. Working patterns are managed locally and may include:

• 8am to 4pm;
• 9am to 5pm;
• 10am to 6pm; and
• 12noon to 8pm

Duties:

You will work as a member of a team providing an efficient and effective service to our customers. Staff are expected to contact customers by phone to enable us to gather information and process applications and changes as quickly as possible. You should remember that your actions in dealing with cases can have a major impact on the lives of our customers so your calculations must be accurate and decisions fully recorded.

When you complete your training you will join one of our business teams and while your duties will depend on the team in which you are placed, contacting customers by phone and answering calls will be a major part of your work.

Required Knowledge, Skills, and Abilities