Job Description

• Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun
• Technology is evolving every day, so is TUI.  By providing you with the best tools, you’ll build your knowledge to understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty
• If things don’t go to plan, you will be pro-active and confident to investigate and resolve any question or complaint
• You’ll embrace change and rise to the challenges of a customer focussed role
• Your drive to achieve will lead you to exceed your sales and service objectives, in Retail we call it ‘Smashing your Targets’   

Required Knowledge, Skills, and Abilities

• Excellent customer service skills • Strong commitment to achieve targets and overcome challenges • Team player who engages and collaborates at all times with customers and colleagues • An organised individual who takes pride in their work and responsibility of their own development • Ability to use initiative to proactively spot and resolve potential problems • Passion to work within tourism, although travel experience is not essential • Confidence to handle multiple currencies and administrative tasks whilst complying with procedures • Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance