Job Description

Receipt and response to customer calls from service desk

Diagnosis and resolution of logged problems

Have an understanding of the SLA requirement on each call logged

Ensure call is updated and closed in a timely manner

Escalation of issues where relevant

Adherence to company H&S and Quality procedures

Required Knowledge, Skills, and Abilities

A good knowledge of Networks and configurations Experience with Cisco products CCNA qualified or capability to attain accreditation A good knowledge of Microsoft Products A good understanding of Infrastructure within an IT environment Ability to provide data cabling work when required Good all-round troubleshooting skills Personality skills: Must be self-motivated Must be able to work un-supervised, on own initiative Must have good communications skills Must be a logical thinker Must work well in a team environment Ability to share information Be confident in both spoken and written communications An excellent problem solver with strong analytical skills Someone who likes to keep up to date with the latest technology Can meet deadlines and maintain high standards even when under pressure