Job Description

To provide pro-active administration support in managing primarily Payroll operational activity in line with SLA targets for our clients. To be the first point of contact for Payroll administration within own function and work closely with the Payroll Controller with a view to assisting.

What you’ll be doing:

• Being the first point of contact for Payroll within their specified team, liaising with all staff required.
• To quality check the work of the other team Administrators.
• To be the first point of contact if a query arises and escalate issues to Team Leader or Payroll Controller as appropriate.
• Answering and responding to queries in line with system script and relevant policies and procedures.
• Ensure all Productivity details are recorded accurately in line with the BA framework in a timely manner.
• Ensure all work is carried out to meet SLA’s / KPI’s and Shared Service Centre standards.
• Support Payroll Controller in their role stepping up as point of contact with client and customer needs.
• Be proactive in personal development, contributing fully with performance management and development processes.

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27)
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socializing, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Required Knowledge, Skills, and Abilities

What we’re looking for: Strong administration skills. Previous Payroll Administration Experience (Desirable). Good attention to detail. Experiencing of multi-tasking and prioritizing. Excellent telephone skills. Excellent communication skills - written and verbal.