Job Description

This is a busy department and as well as basic salary they are offering a cash bonus incentive of up to 20% of your basic salary each month if you hit your collection targets.

Duties

• To liaise with clients on a daily basis to ensure credit terms are adhered to.
• To raise and ensure all credits are authorised within the agreed SLA’s.
• To monitor and reconcile accounts.
• To attend monthly meetings with their respective branches, to discuss current and overdue problem accounts, agreeing actions to be taken within an agreed timetable.
• To promote, review and devise account action plans.
• To ensure that all delinquency, DSO and cash targets are achieved.
• To ensure that all customer account statements and any other account notification are sent to the client promptly.
• To keep accurate and detailed records of all conversations and correspondence with the clients promptly.
• To be involved within the litigation up to the issuing a court summons.
• To maintain and update the customer database.
• To organise and attend meetings with customers, to discuss their account and further requirements.
• To ensure that all company procedures including health & safety, ISO9001 are adhered to by yourself
   
  Secondary
• Perform as a fully supportive team member.
• Report all problems, complaints & faults to the Credit Control & Administration Manager
• Communicate appropriately with all parties as & when required.
  Carry out any other reasonable duties to meet the needs of the credit control department

Required Knowledge, Skills, and Abilities