Job Description

· Highest proficiency of Dutch essential.
· Fluent/Excellent English speaker.
· Demonstrated content management experience within the tech writing, Web, IT, localization or content industry.
· Excellent oral and written communication skills, as well as ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize.
· Ability to embrace constant change with flexibility and business acumen.
· Experience working with global stakeholders on complex changes.
· Excellent planning, communication and time management skills.
· Proven ability to work on own initiative. Can act decisively, promptly and confidently.

Required Knowledge, Skills, and Abilities

• Translation/localization experience with a proven track record for delivering projects within scope, time and quality. • Understanding of outsource vendor processes and interactions. • Intermediate HTML and/or XML skills. • Experience with DITA and Ajuda/Trisoft. • Experience with Trados or other CAT tools. • Ideally, previous experience with web publishing tools and the ability to learn our in-house tools quickly. • Proven ability to work on own initiative. Previous experience in a Contact Centre environment with a healthy balance between customer obsession and the need to adhere to company policies. • Ability to flex and switch from one focus to another depending on what is priority for the business or team at any particular time.