Job Description

This role is critical in delivering market leading standards of cycle service and repair, working on kids, adult, premium, performance and electric cycles. Carrying out most of this work yourself, you will also oversee the training of other members of the team.  This work is carried out in store to the highest quality standards, and your expertise at practical problem solving and working quickly and efficiently will ensure our customers never want to shop elsewhere!  Ideally, you already have experience in a retail or cycle services environment, but if you can demonstrate expert practical skills and experience of tailoring your approach in a customer focused sales environment, we can help you with the rest. 

We look after our colleagues as well as we look after our customers, so whether you have ambitions to progress on to a management role in our shops, or elsewhere across the Group of Halfords companies, we will help you to fulfil your potential.

Required Knowledge, Skills, and Abilities

• Experience of giving customers the right solution for their needs • An interest in our range of products and services • The ability to communicate with all types of customers and colleagues • The ability to understand customer needs • A proactive approach to helping customers • Experience of service, building and repair across a range of cycles (we work on kids, adult, premium and electric bikes) • Experience of delivering great customer service, ideally in a retail or cycle services environment • Experience of sharing expertise with others • Experience of planning and prioritising • Problem solving skills • Experience of working towards and achieving sales targets • Availability to work on a rota basis, including weekends