Job Description

This role will you with the opportunity to develop and expand upon various skills whilst becoming a valued member within our wider Operational team.
You should be able to communicate orally in a clear and proficient manner in both group & individual situations. You should also be able to build rapport easily, especially with external customers, and be an effective team-worker across functional areas as the ability to work as part of a team is essential to this position. You must successfully influence colleagues to enlist their support / assistance and be an individual of integrity and diligence with outstanding attention to detail. You should show initiative to self-coordinate and priorities your own workload. You will seek to provide service which exceeds industry standards and demonstrate increased ability for creative thinking, problem solving and personal development.
Whilst an office presence will be required at regular intervals, WFH (working from home) will be championed, allowing the opportunity to schedule which days will be office based versus those where work will be exclusively from home.
Key responsibilities:

• Management of the PRS direct debit process which includes setting up direct debits, completing the incident report, completing the default/cancellation report, and managing the client verification and unsigned agreement reports.
• Management of the online credit card portal, setting up brokers with log in details and processing refunds when needed.
• Responsible for resolving payment queries from both internal and external customers via email and phone.
• Responsible for account query resolution & chasing overdue premiums for PRS.
• Processing all non-automated Genius entries for PRS.
• Managing bordereau premium booking process and any remittance to third party vendors for our bordereau business.
• Assisting in the maintenance and setting up of Broker Agencies.
• Manage Payments Team in-box and handle internal/external calls.
• Run various weekly and monthly reports from Renaissance and GFS.
• Set up new Vendors and raise Invoices for approval.

Required Knowledge, Skills, and Abilities

Emphasis on working to deadlines especially with regards to Service Levels for accuracy and timeliness. Strong organizational and numerical skills alongside the ability to apply attention to detail. Experience within the insurance industry or a financial role within the public/private sector. Computer literate with intermediate knowledge of Excel and Word. Minimum A Levels. To show a wish to study for Professional qualifications.