Job Description

Key Responsibilities:

• Sets realistic objectives and targets, leading by example with the appropriate behaviors and impeccable standards of presentation throughout

• Recruits, coaches, develops and regularly reviews their team, in conjunction with the Area Manager, managing all sales, compliance and HR-related processes in a timely manner

• Works well within a team and builds strong business relationships both internally and externally

• Communicates with respect and clearly at all levels using the appropriate methods and language

• With input and guidance from the Area Manager, drives all commercial activity within the Store, ensuring the effective use of the sales process throughout the team

• Pro-actively controls and manages all existing and potential customer data understanding the local market and competition

• Understands and manages KPI performance reporting and follows up by applying the appropriate actions

• Drives a high level of transactional compliance within the store team and ensures robust procedures for fraud prevention

• Controls discount levels and regularly reviews transactions carried out by the team to meet set objectives

• Pro-actively manages all processes and ensures compliance by regular selfassessment using the weekly Store Audit

• With assistance and guidance from the Health & Safety Manager, takes accountability for H&S within the Store, including a 100% completion rate of the Monthly H&S Checklist to ensure that the store is a safe place to work and buy from

• Demonstrates and encourages exemplary customer service at all times

• Actively manages any complaints received, to ensure satisfactory resolution in a timely manner, in line with company standards • Any other reasonable duties as required

Required Knowledge, Skills, and Abilities