Job Description

What would your day look like?

• Complete the daily due diligence on all broker and companies on boarding onto all Intermediary mortgage panels.
• Produce daily reports for the Business Development Managers & Relationship Managers
• Manage multiply inboxes and ensure SLA is maintained to all customers queries
• Complete 1st line quality checks on procuration fee payments to ensure these payments to external parties are accurate and made within agreed timescales.
• Undertake thorough investigation re broker registrations including world check and document a rationale from the findings as to whether the broker should be accepted or retained on panel.
• Liaise with internal sales teams, third party suppliers and external stakeholders to build and develop relationships.

What do we expect of you?

• Must possess strong attention to detail, analytical and problem solving skills, as well as the ability to work well under pressure and deadlines.
• A collaborative team player with a desire to deliver strong level of personal performance whilst having a passion to work as part of a cohesive team to ensure that collect goals of the team are also delivered
• Proficiency with Microsoft Office - Strong working knowledge and experience of Excel with awareness of Word, Powerpoint and Outlook
• Strong customer service skills with excellent oral and written communication skills
• Flexible attitude and ability to adapt to changing priorities
• Ability to gather, analyse and display data in an appropriate format and keep accurate and organized records/documentation

What can you expect of us?

• A friendly and flexible culture, synonymous with our proposition to our Customers.
• A smart yet comfortable working environment, well located for the daily commute and those lunchtime errands.
• A growing organisation that defines itself as being nimble, lean and strong.
• A drive for continuous improvement, for which you will be empowered to get behind from day one.
• A visible and approachable ExCo; who you will very likely to bump into whilst making your morning coffee.

And of course you will be compensated competitively, with a good range of core benefits and bonus potential.

Required Knowledge, Skills, and Abilities