Job Description

What will I be responsible for?

* Operating as the main point of contact for any matters specific to your clients
* Building and maintaining strong, long-lasting client relationships, working closely with your field-based Relationship Manager
* Developing a trusted advisor relationship with key stakeholders and executive sponsors
* Ensuring the timely and successful delivery of our solutions according to the customers' needs and objectives
* Communicating clearly the progress of monthly/quarterly initiatives to your direct line manager
* Forecasting and tracking key account metrics alongside your field-based Relationship Manager
* Identifying and growing opportunities within your territory and collaborating with internal teams to ensure growth / retention attainment
* Assisting with high severity requests or issue escalations as needed
* Consistently delivering plus 1% to enhance client experience and subsequent NPS ratings

Who are we looking for?

The successful candidate will have Account Management and/or Customer Service experience, and be able to demonstrate the ability to communicate, present and influence effectively at all levels of the organisation.

Excellent listening, negotiation and presentation skills are essential, along with good verbal and written communication.

You will have proven ability to manage multiple projects at a time, while paying strict attention to detail.

Required Knowledge, Skills, and Abilities