Job Description

What would your day look like?

• Formulating a comprehensive Service Design Document and ensuring that Transition activities are facilitating the projects requirements to ensure they are sufficiently handing over to live.
• Act as the gatekeeper for services entering operational support
• Identifies and interfaces with key stakeholders to ensure efficient design of new services
• Monitoring the design and transition process and ensure any issues are resolved in a timely manner.
• Provide a consistent and rigorous framework for evaluating the impact of project deliverables upon support models and end to end services.
• Manage and coordinate request management process for the involvement of service transition activity in project lifecycles

What do we expect of you?

• Previous experience of working within a Service Transition role
• Strong knowledge of project lifecycle, working with project managers in transitioning services into live
• Experience of Service Design is preferable
• Strong communication skills to manage a variety of stakeholders across multiple locations
• Experience in facilitating teams sourced from multiple departments/disciplines
• Ability to facilitate meetings and manage any conflicts to an acceptable resolution

What can you expect of us?

• A friendly and flexible culture, synonymous with our proposition to our Customers.
• A smart yet comfortable working environment, well located for the daily commute and those lunchtime errands.
• A growing organisation that defines itself as being nimble, lean and strong.
• A drive for continuous improvement, for which you will be empowered to get behind from day one.
• A visible and approachable ExCo; who you will very likely to bump into whilst making your morning coffee.

And of course you will be compensated competitively, with a good range of core benefits and bonus potential.

Required Knowledge, Skills, and Abilities

• Previous experience of working within a Service Transition role • Strong knowledge of project lifecycle, working with project managers in transitioning services into live • Experience of Service Design is preferable • Strong communication skills to manage a variety of stakeholders across multiple locations • Experience in facilitating teams sourced from multiple departments/disciplines • Ability to facilitate meetings and manage any conflicts to an acceptable resolution