Job Description

To provide administrative support to the Registration department and assist proactively with the work of the department.
Key accountabilities

• Provide administrative support to the registration department by completing initial logging and invoicing of all application forms in accordance with KPI’s and expected quality standards
• Manage the progress of application forms following the department SLA’s
• Responding to incoming phone calls
• Provide an initial information service to registrants and members of the public and others about the department’s role and function and other first level queries.
• Provide other equivalent administrative support to the department as directed.

Behaviors

Ability to plan and organize workloads and manage own time effectively

• Work is dealt with in a timely way, with correspondence/forms prepared and dealt with in accordance to required targets. External stakeholders and other members of the Registration team do not have to chase to get admin tasks done.

Ability to provide clear information to others

• Initial telephone contacts are handled clearly and helpfully, with callers understanding our roles and responsibilities.

Ability to keep databases up to date

• Errors in the databases do not exceed an agreed level. Data and reports from databases are accurate and make sense.

Ability to manage time effectively

• Routine tasks are planned and executed in a calm and methodical manner.

Demonstrates positive behaviors

• Takes the initiative in suggesting new and more efficient ways of working.

Required Knowledge, Skills, and Abilities