Job Description

You will ensure accurate submissions of warranty and goodwill claims on a daily basis and also monitoring daily, weekly and monthly warranty reports.

Your role is to examine completed warranty repair orders, prepare claim forms and supporting material and ensuring maximum return from the manufacturer for all warranty work including the issue of credit notes and associated paperwork. You will review warranty reporting systems with the line manager to identify improvements where possible and administer warranty policy in the best interests, the manufacturer and customer.

You will be responsible for inputting the manufacturer’s warranty payments, return of warranty parts to manufacturer and reconciliation of warranty schedule. It is important that you keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.

Required Knowledge, Skills, and Abilities

What we’re looking for: Warranty administration experience gained from within a main dealer is essential. Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately. A friendly but professional manner and able to demonstrate integrity, discretion and objectivity. Able to meet deadlines without compromising on the quality of work. Excellent interpersonal able to develop productive and cooperative relationships with customers & colleagues, through the use of rapport building techniques & empathy. Able to maintain strong working relationships with colleagues, the client base and the manufacturers. Experience on ADP systems is desirable.