Job Description

To provide pro-active administration support in managing all resourcing and recruitment competition activity in line with SLA targets.

What you’ll be doing;

• Respond to applicant queries via email and telephone in accordance with relevant policies and procedures;
• Professionally liaise and communicate with client by telephone and email;
• Enter, update and maintain information on the recruitment database; and issue relevant correspondence to candidates at each stage of the recruitment process;
• Support the candidate on-boarding process through the processing of ID, qualification and security checks and the preparation and issuing of job offers;
• Support the administration of recruitment campaigns through the preparation and management of relevant documentation at each stage;
• Provide full administrative support (across multiple sites for NICS) in the provision of interviews and assessment Centre’s for candidates;
• Provide input and feedback to management relating to all resourcing matters;
• Ensure administrative work is carried out in a timely and effective way to meet SLA’s;
• Be proactive in identifying areas for improvement to processes and services;
• Support line manager in their role as point of contact with client and customer.

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socializing, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Required Knowledge, Skills, and Abilities

What we’re looking for: Good IT skills – particularly MS Office, i.e. Excel, Word and Outlook. Previous administration experience. Excellent customer service skills. Proactive and with initiative. Organized with good time management and an ability to priorities.