Assistant Manager
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United Kingdom - Warwickshire - Solihull -
Assistant Manager
Permanent,Full-time
Job Description
- engage, motivate and develop the team to enable the achievement of KPIs and satisfactory completion and sign-off of all cleaning processes
- ensure the departments are adequately resourced at all times, maintaining and developing the appropriate skill base
- ensure best practice is adopted in all processes and activities, supporting and driving a culture of continuous improvement
- prepare, review and update service documentation including risk assessments, method statements and training evidence
- monitor and review KPI data, reporting the results to the client and addressing any shortfalls to ensure that satisfaction is achieved
- take an active role in customer visits and audits including the presentation and explanation of necessary due diligence information
- understand the budgetary requirements and factors that affect them and work within these parameters
- monitor and challenge efficiency, service levels and labour utilisation in order to maximise operational effectiveness
Required Knowledge, Skills, and Abilities