Job Description

• engage, motivate and develop the team to enable the achievement of KPIs and satisfactory completion and sign-off of all cleaning processes
• ensure the departments are adequately resourced at all times, maintaining and developing the appropriate skill base
• ensure best practice is adopted in all processes and activities, supporting and driving a culture of continuous improvement
• prepare, review and update service documentation including risk assessments, method statements and training evidence
• monitor and review KPI data, reporting the results to the client and addressing any shortfalls to ensure that satisfaction is achieved
• take an active role in customer visits and audits including the presentation and explanation of necessary due diligence information
• understand the budgetary requirements and factors that affect them and work within these parameters
• monitor and challenge efficiency, service levels and labour utilisation in order to maximise operational effectiveness

Required Knowledge, Skills, and Abilities

• proven people management ability • exemplary interpersonal and communication skills • a flexible and adaptable approach to changing client requirements • a sound ability in Microsoft Office, particularly Word and Excel • an aptitude for affecting and influencing others • excellent organisational skills and a calm, confident manner!