Job Description

Candidates must have fluency in English and one or more of Spanish, German or Portuguese languages.

Responsibilities:

• Performs regulatory, compliance, operational and service level audits of company departments, functions and processes as directed.
• Utilizes audit procedures to verify the adequacy of existing process controls through review and observation, detailed testing, and continuous monitoring techniques.
• Conducts risk assessments and identifies process controls in place to mitigate/eliminate risk exposure.
• Examines Training and Operations functions to ensure proper/timely internal communication of all critical client requirements.
• Performs analysis to conclude on the effectiveness and efficiency of the internal control environment, corporate governance, and compliance management system.
• Identifies process control gaps and improvement opportunities as they relate to client service level agreements, applicable regulatory requirements, and industry best practices.
• Documents results and findings adequately via audit workpapers, test spreadsheets, and remediation/ action plans.
• Prepares timely draft reports

Desired Experience:

• Multi-lingual with English (Fluent) and business fluency in either Portuguese, Spanish, or German.
• Bachelor’s Degree (or UK/European equivalent) in appropriate field of study; or Certified Internal Auditor designation and/or Certificate in Internal Audit and Business Risk [from the Chartered Institute of Internal Auditors (IIA)].
• 2-3 years of proven working experience as an audit professional, with compliance management and/or collections industry experience a plus.
• Willingness and eligibility to travel internationally to current and future markets as needed.
• Knowledge of commonly used concepts, practices and procedures within the financial and/or collection industries.
• Knowledge of applicable regulatory requirements set forth by the Financial Conduct Authority (FCA), and similar regulatory bodies having authority over relevant European Union (EU) countries.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Excellent interpersonal, verbal, and written communication skills.
• Strong working knowledge of Microsoft Office.

Required Knowledge, Skills, and Abilities