Job Description

• Support and assist the RGM in ensuring that the restaurant is correctly staffed to meet the needs of the business, recruiting additional staff as necessary and ensure that all employees are correctly trained.
• Support the RGM with team development and performance reviews.
• Ensure that those policies and procedures contained in the company handbook are followed.
• All statutory and company Health, Safety and Food Hygiene regulations must be strictly adhered to and Company Security Procedures to be rigorously followed.
• Manage all customer complaints in line with company policy, escalating issues where appropriate.
• Develop a strong sales culture in your store, setting team members and shift managers clear sales targets for every shift.
• Support and assist your RGM in maximising the profitability of the restaurant by understanding and controlling all restaurant costs eg labour, food. Monitor daily, weekly and periodically to ensure alignment to targets.
• Assist the RGM in completing weekly labour schedules to ensure all shifts properly staffed/managed and ensures that labour costs are in-line with budget.
• Complete all shift/daily paperwork and assist the RGM in the completion of the weekly and monthly paperwork.
• Ensure that the correct level of supplies are ordered, deliveries checked and that stock levels are monitored on a daily and weekly basis and any discrepancies fully investigated and reported.
• Deputise for RGM when required.

Required Knowledge, Skills, and Abilities