Job Description

The hours are 09.00 – 17.00 Monday to Friday with a half hour lunch break.

• Answer telephone, transferring calls where necessary to relevant person or taking and passing on messages.

• Provide a welcome to visitors and direct / introduce them to the relevant person if necessary.

• Ensure Contractors are signed in to the building and that they sign the appropriate Register.

• Ensure the Home Manager receives all enquiries in relation to placements in the Home by potential Residents, their families, Social Workers etc.

• Always ensure Residents’ register is up to date.

• Print and update room occupancy and fire records.

• Open and sort mail, issue Residents’ post and ensure Nurses receive all hospital, medical or associated correspondence in relation to Residents.

• Complete any social security forms as and when received.

• Record incoming and outgoing mail.

• Provide correspondence support to Home Manager, typing letters and completing forms as requested.

• Manage monies received from families and on behalf of Residents, ensuring it is stored securely and lodged in the bank at the appropriate time.

• Manage monies in Residents’ funds and record all activity, ensuring that all relevant documentation is signed.

• Manage petty cash and ensure that signatures / receipts are always recorded.

• Forward invoices to Accounts Team at Head Office.

Required Knowledge, Skills, and Abilities