Job Description

• Support with the coordination and delivery of our full suite of examinations and assessments
• Act as the first point of contact for UK and International candidates, supporting them from the point of application to results release, including candidate applications, registrations, payments, eligibility checks, ad-hoc queries and certification
• Provide exceptional customer service when handling all queries from candidates, exam centres and other stakeholders via email, phone, social media and in person
• Maintain and develop excellent relationships with all our exam delivery partners and key stakeholders
• Maintain candidate and delivery partner databases, ensuring records are up to date and processing relevant payments and paperwork
• Prepare, pack and ship time-critical exam materials and documentation across the UK and around the world
• Support with the coordination of our invigilators, invigilating as required,

Benefits include 27 days’ of annual leave plus public holidays, 7% employer contribution pension scheme, season ticket loan (access to this loan is after probation) and much more.

Required Knowledge, Skills, and Abilities

Experience of working in an office administration role, ideally within exams or assessments. Able to provide excellent customer service to stakeholders at all levels. Effective written and verbal communication skills. Able to safeguard confidential information and handle sensitive information appropriately. Able to use general office software and technology and systems. Confident in building and developing relationships with a range of internal and external stakeholders. Highly organized, with the ability to priorities workload and work to deadlines. Comfortable working in a fast-paced team environment.