Job Description

You will be able to work with a high level of intensity and focus, and provide our customers and staff with a smile at all times – to maintain a positive working atmosphere. 
Responsibilities

• To sort items of mail from mailbags into relevant categories
• To log mail in an efficient and accurate matter onto our CRM
• To process return to sender mail in an efficient and accurate manner
• To perform administrative duties ranging in complexity using our Digital Mailroom technology
• To act as overflow for inbound customer service telephone calls – providing a good level of customer service via telephone, when required
• Be able to communicate effectively by email with customers, providing an excellent level of customer service

Required Knowledge, Skills, and Abilities

Good computer literacy with a fast typing speed. Positive mentality. Excellent work ethic and ability to work with intensity. Reliability. Good customer service skills. Good written and verbal English communication skills. English language GCSE Grade C or above. Evidence of longevity with at least one employer.