Job Description

• Producing outcomes on a daily basis in line with key agreed targets.
• Preparation and input of claims to management information system for approval by management.
• Provision of advice and guidance on validity of paperwork both internally and externally.
• Respond to and resolve client queries over the telephone/in writing.
• Document all client interactions on both the computerized database system and interventions relating to payments as required.
• Draft correspondence to clients and third parties in order to provide or seek additional information/documentation as required.
• Scanning and filing of claims documentation to include preparation and archive in an effective and timely manner.
• Collate and present information at the request of management.
• Provide administrative support to managers.
• Update of key organization wide registers
• Ensure confidentiality and data protection regulations regarding all sensitive and personal information are maintained at all times (both in and out of working hours).
• Contribute to the continued improvement and quality of the Administrative Support Service.
• Adhere to organizational goals, objectives, standards of performance and policies and procedures.

Required Knowledge, Skills, and Abilities

A minimum of five GCSEs (or equivalent) at Grade C or above to include English and Math certificates to be provided. At least 1 years relevant experience within the last 8 years, of each of the following: Dealing effectively with client/customer queries. Maintaining both electronic and paper based office administration systems in line with organizational policies and procedures. Using the following elements of the MS Office package in a business context: Word, Excel, Outlook. Updating and utilizing an electronic database with information for specific business purposes. Drafting formal correspondence to a third party demonstrating a high proficiency in written English. Processing client information and accurately recording on different portals (electronically & hard files). Demonstrable experience of dealing professionally with confidential and sensitive information.