Job Description

This role will also include looking into Regulatory asks, coordinating across multiple teams, as well as deep diving into functions and trading flows looking at synergies across areas and processes.  You will be responsible for Regulatory requirements and deliverables, as well as overseeing the team. Ensuring we enable our clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best in class solutions. Providing support to the Prime Brokerage Client Service team, Business and Clients. Resolving complex issues and providing guidance and training to enable the group to further develop.

Key Responsibilities

• Delivery of solutions to benefit the client experience – focusing on operational efficiencies.
• Analysis of Citi performance at a client level, in order to improve performance, address manual actions and improve delivery
• Partner with senior managers to engage with clients on opportunities for improvement, driving change and innovation across all key middle office areas, increasing STP rates and reducing Manual Touch points.
• Own and drive focused initiatives across Middle office engaging not only seniors stakeholders but client service representatives across the Primer Brokerage & Stock Loan teams
• Identify and lead delivery of automation and innovation solutions that will improve the Client experience and increase productivity.
• Preparation of client/internal meeting decks.
• Presentation of analysis to senior stakeholders, contribution and preparation of high quality materials for business reviews, project meetings, including proactive follow-up of actions to closure.
• Analysis of progress against strategic and financial objectives, and drive corrective actions where required
• Management responsibilities and mentoring the EMEA Control team.
• Support to both the Regional & Global Product Head of Prime Finance Middle Office.
• Develop and maintain a collaborative relationship with the Prime Business in EMEA and EMEA clients, acts as a trusted advisor on operational matters.
• Monitor emerging operational best practices in the Industry; determine what is required to create competitive advantage in support of the Business.
• Oversee the implementation of policies and controls within the unit and ensure staff are aware of their obligations.
• Leads benchmarking and process improvement initiatives to improve controls and make processes more efficient and transparent.
• Manage ad hoc requirements in a pressurized environment.

Development Value:

• Develop an in depth knowledge of the Regulatory requirements, products, markets and processes being supported
• Exposure to products supported by the Prime Finance Middle Office.
• Fully proficient in the use of technology within own department.
• Enhancing communication and organizational skills. Meeting targets set within the group and interacting with a wide spectrum of people to achieve these skills.
• Self-motivation, flexibility and a strong desire to succeed will bring a recognized and rewarded career.
• Continued development of leadership skills.

We will offer you

• 23 days paid annual leave
• Award winning pension scheme,
• Life assurance and
• Private medical insurance with Bupa healthcare.

Required Knowledge, Skills, and Abilities

Understanding of life-cycle of trade processing for significant product type (Equity / Fixed Income / Derivatives). Includes trade capture, P&L, settlements and reconciliations for the Prime Finance team. Understanding of Equity settlement principles and practices. Understand and Deliver on Regulatory required projects. Understanding of the Books & records & how all the processes fit together. Work experience in the Financial Services Industry is a must. Client service experience, not essential. Displays a well-developed ability to schedule work and understand relative priorities. Building positive working relationships and working with team members to understand the root cause of an issue in a timely and effective manner. An understanding of the risk in not delivering a good service. Demonstrates ability to lead change and drive process efficiencies in a controlled manner through Innovation. Proactive, self-starter with passion for delivering excellence in client service. Able to understand and work across the diverse perspectives of a global set of clients, colleagues and stakeholders. Ability to priorities competing requests in a pressurized client facing environment. Good Microsoft skills including Excel, Word and Outlook. Computer literate and ability to grasp several in house systems quickly. Numerate and Analytical ability to conduct root-cause analysis and drive remediation of client issues from this. Ability to communicate, detail issues, in writing and verbally, in a clear, accurate and concise manner with ability to tailor communications to a senior client operational audience. Ability to drive positive changes forward, including through indirect influence across functions and groups at all levels. Demonstrates sound judgment and professionalism in decision making/problem solving, escalating to Management as appropriate. Ability to think clearly and concisely in challenging situations. GCSE “A” Level standard or equivalent at a minimum. Good numeric skills. Industry exams e.g. IAQ module exams or equiv. Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.