Job Description

This is an important customer facing role, overseeing the day-to-day provision of services to the highest of standards in terms of effectiveness and efficiency.

Any applying candidate must be confident in their ability to meet these criteria.

Duties include, but not limited to:

• Front of house - receiving clients/ guests in a professional manner undertaking COVID compliance checks and registration.

• Liaising with clients, providing information on training courses and facilitating the booking process – communications via telephone, email, and face to face.
• Maintain and develop key relationships with all stakeholders, being a brand ambassador for Health Matters, providing exceptional standards of customer service.
• Oversee the coordination of training schedules and room management at our Belfast Training Centre, for all services, including associated administrative processes within strict time frames.
• Maintain and ensure the smooth running of the reception area, and training rooms, preparing all areas for meetings and training courses.
• Co-ordinate the preparation of training packs, equipment, and all associated resources both pre and post course provision.
• Maintaining computerized training systems and processes, diligently and accurately.
• Liaise with our Newry Training Centre to ensure an efficient service and support our clients for both ‘Open’ and ‘In-Company’ courses.
• Monitor and maintain office consumable stock levels.
• Deal with correspondence, post, and general office duties.
• Assist the management team with additional administrative and project support as required.
• Other reasonable duties as identified by management.

This demanding, yet rewarding role, requires a highly motivated team member who can work independently and methodically, working under pressure to meet deadlines.

• Salary depending on experience.
• Company Pension
• Employee Health Cash Plan
• Excellent Work-Life Balance
• Free onsite parking

Benefits:

• Company pension
• On-site parking

Schedule:

• 8 hour shift

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Minimum of 2+ years’ administrative experience in a similar role in a fast-paced office environment or demonstrable transferable experience and skills. GCSE Math and English grade C or above OR equivalent qualification. It is preferable, but not mandatory that the individual has completed study in a Business or Office Administration related discipline at post GCSE level or above. Highly organized. Strong Communicator. Team player. Positive attitude. IT proficient. Motivated.