Job Description

• To supervise the professional greeting of clients and visitors, to the highest standards.
• To manage room reservations ensuring that the bookings team are processing all enquiries accurately.
• Management, recruitment, induction and training of reception team and night staff
• Leading, monitoring, motivating and inspiring the team; providing guidance and support.
• Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
• On-going development of skills and knowledge for the FOH team
• Appraisals and performance management of staff, including monthly meetings
• Manage the implementation for any change or upgrade in software systems
• Monitor budget and produce weekly/monthly reporting where applicable
• Supervise the co-ordination of VIP guests and visitors.
• Liaising daily with the Housekeeping team ensuring all special requests and guest requirements are fulfilled.
• Spot checking of apartments to ensure standards are met.
• Completing a detailed handover to night staff when on shift.
• To have knowledge of OTA's and reservation systems.
• Work closely with Director of Operations, taking on duties that they have assigned to you.
• Be able to step into a management role when covering holidays and time off.
• Able to be flexible working weekends and night shift.
• Manage payroll and rotas working closely with HR department.
• Liaise with all building management companies and suppliers.

Required Knowledge, Skills, and Abilities