Job Description

This role will be responsible for allocating bed spaces to Service Users quickly to minimize loss of income, ensuring you work closely with the regional teams and the Transport Team to move Service Users in smoothly and efficiently. Keeping safeguarding and Service User experience at the heart of the service will be key to succeeding in this role. We will rely on you to maintain accurate records to meet all compliance and contractual obligations.

Your duties will include -

• Responsibility for processing all bed space requests, ensuring these are allocated as per contractual terms.
• Ensure all Service User notifications are processed accurately and efficiently to match the Service User to a bed space.
• Provide information and respond to queries in relation to bed space allocations, working with Regional Teams to resolve supply issues.
• Delivery of performance and service reporting as requested by line manager, escalating all risks and concerns
• Working collaboratively with Regional and Service Delivery Centre Teams to deliver a seamless service meeting the individual and property needs of all our service users.

Schedule:

• Monday to Friday

Required Knowledge, Skills, and Abilities

We are looking for someone to have previous experience in an administration / business administration based role, but will enjoy working with data. Ideally you will have worked within housing / property and have dealt with allocations before. You will have accuracy, strong data processing skills, along with a good working knowledge of office IT products and software. You will have the ability to think on your feet, priorities your workload and will be willing to go the extra mile. The ideal candidate for this role will be able to demonstrate, enthusiasm, flexibility and the willingness to progress any ad-hoc tasks as required. Organized, reliable and adaptable. A strong work ethic. Honest / trustworthy and demonstrate the ability to work using own initiative as well as working as part of a team. Positive attitude and the ability to keep calm under pressure. Capacity to absorb new information quickly and accurately. Self –motivated, self-disciplined and enthusiastic, tenacious with a strong eye for detail.