Job Description

• Operate the main phone line and direct calls in a professional, efficient and timely manner.
• Respond to and resolve customers and internal queries promptly.
• Organize and maintain appropriate filing and record-keeping, ready for auditing and inspection at all times.
• Monitor incoming emails and respond in a professional, efficient and timely manner.
• Daily cash up and banking.
• Liaising with the Belfast Warehouse team, Logistics and the regional administration team to resolve issues, and complete tasks.
• Managing paperwork for store deliveries and collections.
• Assist retail team and other departments with overflow administrative tasks
• Carrying out general ad-hoc administration and office maintenance duties.

This is a full-time role, with a 5 day work week to include a Saturday.

Benefits:

• Employee discount
• On-site parking

Schedule:

• 8 hour shift

Required Knowledge, Skills, and Abilities

Strong software skills: an advanced knowledge of Microsoft Excel is essential, and an understanding of Intact is an advantage. Professional phone manner. Ability to work on your initiative as well as part of a team. Excellent interpersonal and communication skills. Be disciplined and organized with the ability to work in a fast-paced environment. Excellent numerical skills. Superb time management skills, with the ability to priorities tasks. Previous experience in administration desirable.