Job Description

· Pro-actively engage in all aspects of customer services – track & trace, generate delivery labels, customer quotations, etc.

· Liaise with customers ensuring that customer requests and queries are met and dealt with efficiently and effectively

· Liaise with suppliers and service providers to ensure customer expectations are met or exceeded

· Liaise with sales team to ensure that customer relations are maintained to the highest standard and that business opportunities are developed

· To maintain all relevant records on the company’s costing system, ensuring profit margins are maintained and accurately reported and ensuring that customers are invoiced in a timely and accurate manner

· Provision of quotations for the shipment of goods

Supporting Responsibilities:

· Liaise with company finance department ensuring all sales and costing queries are dealt with in an efficient and effective manner.

· Ensure good filing and housekeeping of all associated paperwork.

· Carry out projects related to departmental responsibilities as and when directed by the departmental head.

· Maintaining and updating of customer monitor sheets and web based tracking systems.

· Any other duties which can reasonably be required of the post holder in order to meet operational requirements.

Benefits

· Pension Scheme

· Holiday Pay

· Friendly & Professional working environment

· On-Site Parking

· Excellent working conditions

· Gaining experience within a Transport department

Schedule:

• Monday to Friday
• No weekends

Work remotely:

• No

Required Knowledge, Skills, and Abilities

· Experience of using the internet to track and trace shipments · Numeracy skills to include experience of costing and invoicing customer files · Effective communication skills · Experience of arranging delivery of shipments · Experience in the use of Microsoft Office, internet and e-mail · Be able to demonstrate good time management skills · Ability to work unsupervised and also be a team player · Ability to priorities tasks and work to tight deadlines · At least six months’ experience in working in a customer focused environment, preferably in the freight forwarding/courier industry · Practical experience of job costing systems · Experience and understanding of freight tariffs · Willingness and ability to learn new tasks and procedures quickly · Good standard of written/spoken English and numeracy skills · Friendly and approachable telephone manner · Ability to use initiative and take responsibility for completing tasks