Job Description

You will work as part of a team in a call Centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents
Responsibilities

• Providing customer service to residents and customers.
• Using company systems to process orders adequately in order to invoice clients.
• Updating system with all interactions with residents.
• Processing supervisory or trade reports to determine action required to resolve repairs.
• Resolution of minor complaints at call level.
• Maintain logs and monitor variation request.
• Maintain and action emails from contract mailboxes.
• Answering payment queries of both sub contract and client.
• Scanning and copying of files as required for contract delivery.
• Arranging appointments for residents with trade’s people in a cost effective and organized manner.
• Dealing with queries from residents, changing appointments.
• Rescheduling appointments using our planning tools.
• Logging current jobs onto our job management system/database.
• The key person communicating between the resident and maintenance worker.

Required Knowledge, Skills, and Abilities