Job Description

You will be helping with the communication between both suppliers and customers, answering queries, arranging the delivery of materials, problem-solving, and ensuring complete customer satisfaction.

A strong level of customer service and exceptional communication skills are essential.

General office duties including welcoming visitors to the office

• Admin and filing
• Answer incoming calls to the office and forward calls to the relevant person
• Develop and maintain good and effective working relationships between customers, suppliers, and sales staff
• Give delivery notification to customers
• Create and update orders and delivery requests
• Support the sales teams in their objectives
• Ensure queries received from customers, suppliers, and sales staff are actioned in a timely manner
• Help prepare and issue quotes to customers as requested
• Work with colleagues to achieve team objective and KPI targets

Required Knowledge, Skills, and Abilities

• Exceptional telephone call handling skills • Excellent communication skills, both verbal and written • Highly organized with examples of multi-tasking and confident working under pressure • Good knowledge of Microsoft Office i.e. Word, Excel, Outlook • Able to work accurately and quickly • Ability to build relationships with customers and suppliers • Punctual and reliable • Previous experience of customer support and admin would be ideal but not essential • Knowledge of the Electrical industry would be ideal but not essential