Register with Us
Customer Service
  • United Kingdom - England - Suite 8b Cringleford Business Centre, Intwood Road, Cringleford, Norwich, Norfolk - NR46AU
1 year ago
Customer Service
Permanent,Full-time
Job Description
  • Deliver outstanding customer service that exceeds expectations and encourages recommendation and repeat business.
  • Deal with customer queries and concerns in their home.
  • Have an understanding approach to make customers feel relaxed and reassured.
  • Be solutions-focused - deliver customers the best flooring solutions for their needs before selling.
  • Using in house software during every customer visit to help you measure and provide solutions with ease (training will be provided).
  • Responsible for preparing a detailed and accurate flooring plan with the ability to provide an onsite quote using in house software.
  • Carry out inspections of where we have identified a faulty floor, producing reports to pass onto Store Managers.
  • Have excellent knowledge of product ranges.
  • Maintain the presentation of the mobile showroom and sample displays.
  • Comply with all Health and Safety and security requirements set out by the Company, in or out of working hours.
  • Maximise the conversion rate of internet and store generated leads by presenting suitable products to the customer in their home.
  • As part of the brand strategy to deliver customer excellence you will work to exceed personal sales and conversion targets, supporting the overall store targets.
  • Bring a customer's idea and concept to life and support the customer in achieving their vision for their home.

Required Knowledge, Skills, and Abilities

Reference no: 71528

Jobseeker

Are looking for job?
Apply now

Recruiter

Are you recruiting?
Post a job