Job Description

• Deliver outstanding customer service that exceeds expectations and encourages recommendation and repeat business.
• Deal with customer queries and concerns in their home.
• Have an understanding approach to make customers feel relaxed and reassured.
• Be solutions-focused - deliver customers the best flooring solutions for their needs before selling.
• Using in house software during every customer visit to help you measure and provide solutions with ease (training will be provided).
• Responsible for preparing a detailed and accurate flooring plan with the ability to provide an onsite quote using in house software.
• Carry out inspections of where we have identified a faulty floor, producing reports to pass onto Store Managers.
• Have excellent knowledge of product ranges.
• Maintain the presentation of the mobile showroom and sample displays.
• Comply with all Health and Safety and security requirements set out by the Company, in or out of working hours.
• Maximise the conversion rate of internet and store generated leads by presenting suitable products to the customer in their home.
• As part of the brand strategy to deliver customer excellence you will work to exceed personal sales and conversion targets, supporting the overall store targets.
• Bring a customer's idea and concept to life and support the customer in achieving their vision for their home.

Required Knowledge, Skills, and Abilities