Job Description

Duties include:

• Managing inbound and outbound calls with a view to collecting outstanding balances
• Updating the system with accurate notes
• Provide professional front line support to field engineers and clients
• Allocate work to field engineers whilst being commercially aware
• Manage relationships with field engineers and external suppliers to co-ordinate visits, court attendance and disconnections

Desired skills:

• Excellent communication skills - both written and verbal
• Ability to work calmly and methodically
• Ability to listen and offer solutions accordingly
• Ability to priorities and manage workloads throughout the day
• Previous experience of liaising with customer and clients via phone & email is essential for this role.

Required Knowledge, Skills, and Abilities

• Excellent communication skills - both written and verbal • Ability to work calmly and methodically • Ability to listen and offer solutions accordingly • Ability to priorities and manage workloads throughout the day • Previous experience of liaising with customer and clients via phone & email is essential for this role.