Job Description

The role:
As an Account Manager, you will be responsible for the retention, growth, reactivation and development of a group of customers within a given independent region.
They're the people who make it happen for our customers - ensuring that ordering is easy, whilst upselling products that will enhance the customer experience. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way!

Develop profitable sales growth across existing customer base by:
Develop sound understanding of customer map of the world
Understanding competitor activity and market insights
Proactively managing customer retention and reducing churn
Growing share of wallet and building a pipeline across product categories
Up to date product and service knowledge
Proactively identify new business opportunities and work collaboratively with ASM and BDM to convert and onboard them
Utilise data and insight in order to develop proactive approach to reactivation of lapsed customers
Actively manage risk within the customer base, including lost sales and credit exposure
Develop account plans and contact strategy in order to maximise customer contact and foster and maintain robust customer relationships that grow profitable sales.
Commercially aware in order to actively interrogate, interpret and act upon various data sources including:
Sales/Margin reporting
Churn reports and dashboards
Up traders/Down traders data
Price, cost and margin detail
Sales tools and promotional activity

You:
You'll live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods. You'll enjoy working collaboratively with a dedicated focus on driving results. You will be resilient - accepting and learning from mistakes and building future solutions. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.
A competitive salary
Huge discount on all sorts of lovely food and award-winning products
Generous holiday allowance, with option to purchase more
Recognition awards and Incentives
Pension
Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility
And much more....

Required Knowledge, Skills, and Abilities

Previous experience in a structured sales or telesales environment Results Orientated, successfully delivering against targets in a competitive marketplace Proven ability to work in a KPI focused, target driven environment Excellent communication skills both verbal and written Outstanding active listening skills with an ability to engage and influence customers and stakeholders at all levels. First class negotiating skills with strong commercial awareness Ability to work under pressure with a sense of urgency to work in a deadline driven environment Proactive approach with proven ability to manage multiple and changing priorities Confident user of Microsoft Office applications, excel, PowerPoint, word etc. Strong planning and organisation skills. Self-motivated with the ability to operate effectively both individually and as part of a team. What you'll get: