Job Description

You will work with staff and students to provide effective and professional administration for a group of courses. This role encompasses a full range of administration and support across the student lifecycle to ensure the delivery of high-quality user-focused services and includes handling enquiries, providing information and advice on University-wide services, policies and procedures, and administrative support for course teams.

• Providing an efficient and effective reception and enquiry service for students, staff, visitors and other external stakeholders, adhering to agreed customer service standards.
• Brokering smooth access for students to the relevant university services to support their needs.
• Providing a comprehensive range of administrative services to support the delivery of courses and other university processes, including the preparation, publication and distribution of course materials and effectively carrying out required academic and other university administrative procedures.
• Being responsible for the accurate and timely maintenance of student, curriculum and assessment records using relevant university IT systems.
• Working collaboratively with university colleagues operating as one team to contribute to course developments and business improvements.
• Monitoring all students’ attendance and engagement with their studies in line with our policy and liaise with Student Support and Guidance Tutors to take appropriate action where engagement is below expectations.
• Organizing and servicing course and school meetings, including booking rooms, preparing and circulating agendas, minting meetings, and following up actions.

This is a full time role, however we would consider applications from those wishing to job-share and part time contracts of at least 25 hours per week.

Required Knowledge, Skills, and Abilities