Job Description

You must be able to work well under pressure and in challenging conditions. You will be a strong team player with good interpersonal skills who can also work without close supervision. You will possess a positive attitude and be constructive toward change.
You must have excellent keyboard skills, adaptability and a capacity for processing information quickly and accurately. You must also be willing to show a commitment to the ever changing demands of the NHS.
The post involves constant communication with Patient Access Manager, Patients, Radiographers, Radiologists and colleagues to maintain an efficient and smooth running appointment booking service. You will need to be very organized, professional and assertive.
You will be responsible for booking patient appointments and discussing procedures and preparations, maintaining accurate data entry on the radiology computer system and patient administration system and answering and fielding phone calls from patients and staff. You may occasionally be asked to adjust your hours to meet the demands of the service.

Required Knowledge, Skills, and Abilities

• Clear speaking voice
• Legible writing
• Provide a high quality, responsive and efficient appointment service
• Excellent telephone manner with sound communication skills
• Confident dealing with patients, solid customer service skills
• Methodical and organized with the ability to priorities workload
• Demonstrate accuracy and attention to detail
• Team Player
• You should be educated to GCSE level or equivalent.
• The Trust asks all staff to attend a one day induction Programme.
• Training will be undertaken locally.