Job Description

• Provide professional and proactive administration for Microsoft 365 Teams and related applications available in the platform
• Develop and implement changes
• Champion Microsoft 365 Teams based solutions embracing new functionality and increasing user adoption
• Manage risks and adhere to process, to ensure a reliable and controlled IT service delivery
• Liaise with internal customers to ensure that business requirements of the application are fulfilled
• Collaborate with other teams to develop system integrations, data migration and automated testing
• Collaborate with Records Management & other business stakeholders to maintain MS Teams governance, inline with the business requirements and implementing system functionality where required.
• Contribute to the development of processes and standards for M365 Teams delivery

You will:

• End to end administration and maintenance of Microsoft 365 Teams and related applications
• Development of TPR’s Microsoft 365 Teams capabilities
• End to end management of Technical Issues and Requests for Microsoft 365 Teams and related applications
• Actively contribute to the M365 team by knowledge sharing and supporting other team members

We offer:

• Civil Service Pension arrangements, which are recognized as some of the best in the pensions world
• Discretionary bonus arrangements
• Access to performance related pay progression
• 25 days annual leave provision
• Flexible working arrangements
• Development opportunities
• Enhanced parental leave arrangements
• A free employee assistance programme

Required Knowledge, Skills, and Abilities

• Microsoft 365 certification, with demonstrable experience delivering Microsoft 365 teams solutions in a fast-paced environment
• Significant experience of Microsoft Teams Administration, including the Microsoft Teams Admin Center
• Knowledge of Voice Communications, Teams calls in M365 Teams and General Telephony
• Familiarity with concepts for distribution lists, security groups and M365 Groups
• Understand M365 Teams integration capabilities with M365, SharePoint Online and Third Party Apps
• Experience maintaining a thorough understanding of existing and emerging Microsoft  core technologies
• Experience of producing high-quality documentation and user guides for the wider business.
• Experience in undertaking business impact assessments for major updates, as well as analyzing complex technical issues and proposing appropriate solutions.
• Experience of working with third party providers e.g. Microsoft technical support, Consultancies etc.
• Working knowledge of the following technologies
• Office 365
• Microsoft Teams
• SharePoint Online
• Azure AD
• Working knowledge of the following technologies would be desirable
• Strong ability to convey technical information to non-technical customers
• Proactive and flexible
• Can do approach
• Problem solving and analytical skills
• Attention to detail and accuracy
• Excellent customer service