Job Description

Your will be required to manage all first line enquiries for the returns department. This includes the receipt, logging, processing and investigation of all returns – in line with the companies return policy.You will be required to work alongside the assistance of warehouse staff to ensure that quality assessment is being carried out effectively, checking all products for faults/damage.

Key responsibilities

• Administrative processing of returns for both refund and exchange, within the companies SLA timeframe
• Handling customer contact regarding returning orders/items
• Working alongside the Customer Service team, to ensure a smooth customer experience through the introduction of proactive updates regarding order progress
• Investigating and resolving issues that occur within the returns process
• Working alongside Buying, Merchandising, Warehouse and Accounts around stock movement/transfers
• Assisting with stock control to provide support for stock takes/audits/quality assessments etc.

What we can offer you:

• 25 days holiday and going up to 28 days after 2 years’ service and 32 days after 5 years’ service
• Additional holidays between Christmas & New Year
• Life Assurance
• Simply Health Scheme
• Generous Pension Scheme
• Free car parking

We are proud to be a family-friendly employer and offer…

• Up to four personal days of paid leave per year
• Maternity/Paternity Leave
• Childcare Vouchers
• Flexible working hours
• Store Discount at our Scout Store + other online benefits
• Study and volunteer leave

Required Knowledge, Skills, and Abilities

• Understand and apply customer services/sales solutions to support implementation of business plans and strategies
• Strong retail commercial background within customer services demonstrable evidence of proven results
• Experience of working in an administrative capacity desirable
• Understanding of working within a warehouse or stock control setting would be advantageous
• The ability to carry out the job with the greatest of accuracy to avoid errors and creating unnecessary costs