Job Description

This is a busy role with a varied workload and therefore you will need to be able to work independently and be enthusiastic, flexible and creative in your approach. The role includes a lot of telephone communication and processing of referrals. You will provide support to a broad multi-disciplinary team, dealing with queries from clients, Doctors, other agencies and members of the public as well as the competing demands of our clinical team. You will update and collate information to keep our patient information current and compliant. You will be a dedicated resilient team player with the ability to work well under pressure whilst displaying excellent organizational, problem solving and interpersonal skills.

• Dealing sensitively with people, both on the telephone and in person, taking accurate messages and relaying them to the appropriate people and/or taking follow up action as required using appropriate initiative.
• Providing admin support to the Liaison Suite.
• To be able to work unsupervised and priorities workload on a day to day basis, liaising with other team members to ensure continuity of service at all times
• Undertake any other duties necessary in the interests of the service and to raise concerns where necessary which may affect efficient provision of service.

You will be joining a team of supportive colleagues who are committed to delivering an effective administration service, in order to support the care that our clinical teams provide to service users. We give our clinical teams the capacity and tools they need to focus on providing excellent care. As a mental health trust, we place a huge focus on the wellbeing of our staff and ensure our reward packages reflect the important work you do.
You can expect to receive:

• Access to numerous wellbeing, support, supervision and training programme
• Access to a host of discount schemes (Inc. gyms, shopping, restaurants and cars)
• Generous holiday entitlement (starts at 27 days + 8 bank holidays)
• And much more!

Required Knowledge, Skills, and Abilities