Job Description

The Job

• Supporting with the processing of invoices.
• Dealing with customers over the phone and via email and ensuring that customers' expectations are met or exceeded at all times.
• Processing any customer service queries, responding to customers, suppliers and internal colleagues within timescales set by the department and dealing with any special requests.
• Chasing outstanding and overdue customer responses, ensuring customers are communicated to throughout the process.
• Supporting the sales team with quotes.
• Focusing on customer experience
• Liaise with Warehouse for lead times and production updates
• Maintain CRM and data files/records as required for future reference
• Develop and maintain Price Lists within a Pricing Strategy
• Positively interact and maintain relationships with key suppliers/consultants
• Management of CRM system
• Processing invoices
• General Administration

The Person

• Previous experience in order management/processing, sales support or similar is required
• Excellent written & verbal communication skills and interpersonal skills to connect with internal and external contacts
• Ability to multi-task, prioritise and meet deadlines
• Ability to learn and converse about technical subjects
• Proficiency with MS Office including Excel, Word, Power-point, Outlook and Internet
• Excellent attention to detail, strong sense of urgency and ownership
• Confident, self-motivated, flexible and willing to learn new skills
• Able to think logically, accurately and pro-actively

Required Knowledge, Skills, and Abilities

• Previous experience in order management/processing, sales support or similar is required • Excellent written & verbal communication skills and interpersonal skills to connect with internal and external contacts • Ability to multi-task, prioritise and meet deadlines • Ability to learn and converse about technical subjects • Proficiency with MS Office including Excel, Word, Power-point, Outlook and Internet • Excellent attention to detail, strong sense of urgency and ownership • Confident, self-motivated, flexible and willing to learn new skills • Able to think logically, accurately and pro-actively