Job Description

Operations must deliver an excellent service across our diverse client base. Our Pensions Administration teams are responsible for keeping accurate and compliant pension records for our clients and pension scheme members. We hold records for about 20% of all pensioners in the UK, and we need to make sure we get it right first time.
You will be responsible for the following:

• Provide administration service to customers, working to agreed deadlines and to the required level of accuracy.
• To complete / check a wide range of routine and non-routine casework and provide feedback
• Resolving customer enquiries (oral and written)
• Drafting of non-standard correspondence in response to customer enquiries
• Collating and analyzing data and produce routine reports as required
• Performing and issuing pension calculations including manual calculations
• Carrying out projects and ad-hoc activities, as determined by your Team Leader or Senior
• Provide on the job coaching and technical guidance to department colleagues.
• Coaching and supporting colleagues with technical guidance and identifying training needs when competent in a process.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Required Knowledge, Skills, and Abilities